FAQs (Frequently Asked Questions)

30-minute AUTO at end of shift

  • You may clock out up to 30 minutes early, without prior management approval, only when working your own shift.

Holidays and Deferred Holidays

  • Please refer to your PCE contract, Article 5.B., pages 5-7 thru 5-8.

Task Completion

  • Task completion is used primarily when a trip is delayed and you are needed to complete the task.  You will get paid for an hour and you may leave when the task is finished; you cannot be assigned to a second task.
  • Reference:  PCE contract, Article 4.D., pages 4-9 thru 4-16.

Work Schedule Bids

  • Please refer to your PCE contract, Article 4.B., pages 4-5 thru 4-6.

Mandatory Overtime

  • Article 4, 9.a. states:  “Mandatory overtime…will only be required in operational emergencies when sufficient voluntary overtime cannot be secured to maintain the Company’s operation.”
  • The company must ask for volunteers first so check your company email.
  • If clarification is needed, ask a shop steward or refer to your contract (which can be found on this website under the “Current Contracts” tab).  A list of shop stewards, both for CS and CG, can be found on this website as well.

Q&A regarding Mandatory Overtime

Question:  Agent’s shift is 1400-2230 and TROF 2145-2230; can agent be mando’d at 2145?
Answer:  No; however, the agent picking up the shift can be mando’d at 2230.

Question:  Afternoon agent works 0815-1645 and TROFs his/her shift 2100-0100.
Can agent be mando’d at 1645?
Answer:  Yes.

Question:  Agent’s shift is 0600-1430 and trades off shift with 2 agents (0600-1200 to one agent and 1200-1430 to a 2nd agent).  Can the agent leaving at 1200 be mando’d?
Answer:  No; however, the agent leaving at 1430 can be mando’d.

Question:  Agent’s shift is 1315-2145 and he/she volunteers for OT until 2300.  Can he/she be mando’d?
Answer:  Maybe.  If the company did not mando the original shift of 2145 go homes, then the agent cannot be mando’d.  If the company mando’d the original shift (2145) and the agent’s seniority would have been mando’d, then yes, agent can be mando’d.

Question:  Agent’s shift is 1400-2230 and he/she volunteers for a task completion or volunteers for one hour.  Can he/she be mando’d?
Answer:  Maybe.  If the company did not mando the original shift of 2230 go homes, then the agent cannot be mando’d.  If the company mando’d the original shift (2230) and the agent’s seniority would have been mando’d, then yes, agent can be mando’d.