FAQs (Frequently Asked Questions)

10-minute AUTODeferred HolidaysTask CompletionWork Schedule BidsMandatory Overtime
10-minute AUTO at end of shift

You may only clock out up to 10 minutes early, without prior management approval, when working to the end of your own shift or a shift you picked up (a trade on).
  • If you are taking a 30-minute lunch out the door, the lunch period is 30 minutes, not 40 minutes.  A Supervisor will need to authorize the additional 10 minutes.
  • If you trade off part of your shift at 14:00, it is 14:00, not 13:50.  If you need to leave at 13:50, then you will want to trade off at 13:50 or ask your Supervisor to authorize the additional 10 minute.
  • If a Supervisor grants you 30 minute of AUTO, it is 30 minutes not 40 minutes. If you need to leave 40 minutes early, please ask your Supervisor to authorize 40 minutes.

For all scenarios above, your task must be completed.

Holidays and Deferred Holidays

Please refer to your PCE contract, Article 5.B., pages 5-7 thru 5-8.

Task Completion

Task completion is used primarily when a trip is delayed and you are needed to complete the task.  You will get paid for an hour and leave when the task is finished; you cannot be assigned to a second task.

Reference:  PCE contract, Article 4.D., pages 4-9 thru 4-16.

Work Schedule Bids

Please refer to your PCE contract, Article 4.B., pages 4-5 thru 4-6.

Mandatory Overtime

First and foremost, ask why you are being mandoed.

Article 4, 9.a. states:  “Mandatory overtime…will only be required in operational emergencies when sufficient voluntary overtime cannot be secured to maintain the Company’s operation.”

The company must ask for volunteers first; check your email.

Ask your shop steward for clarification if needed, or refer to your contract, which can be found on this website under the “Current Contracts” tab.  A list of shop stewards, both for CS and CG, can be found on this website under the “Member Services” tab.

Q&A regarding Mandatory Overtime

Question:  Agent’s shift is 1400-2230 and TROF 2145-2230; can agent be mandoed at 2145?
Answer:  No; however, the agent picking up the shift can be mandoed at 2230.

Question:  Afternoon agent works 0815-1645 and TROFs his/her shift 2100-0100.  Can agent be mandoed at 1645?
Answer:  Yes.

Question:  Agent’s shift is 0600-1430 and trades off shift with 2 agents (0600-1200 to one agent and 1200-1430 to a 2nd agent).  Can the agent leaving at 1200 be mandoed?
Answer:  No; however, the agent leaving at 1430 can be mandoed.

Question:  Agent’s shift is 1315-2145 and he/she volunteers for OT until 2300.  Can he/she be mandoed?
Answer:  Maybe.  If the company did not mando the original shift of 2145 go homes, then the agent cannot be mandoed.  If the company mandoed the original shift (2145) and the agent’s seniority would have been mandoed, then yes, agent can be mandoed.

Question:  Agent’s shift is 1400-2230 and he/she volunteers for a task completion or volunteers for one hour.  Can he/she be mandoed?
Answer:  Maybe.  If the company did not mando the original shift of 2230 go homes, then the agent cannot be mandoed.  If the company mandoed the original shift (2230) and the agent’s seniority would have been mandoed, then yes, agent can be mandoed.

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